Hello, my name is Tyra!

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7 years | Full-stack content marketing & management

2 years | UI & UX design

I know from firsthand experience as a 2x bootstrapped founder how crucial content and design are in informing the rest of the user’s experience with product, sales, and marketing.

Writrly @ 20k MRR

Content-as-a-Service

  • Adopted a subscription-based model as a response to $$$ monthly agency retainer fees and unreliable freelancers.
  • Managed 20+ clients in the $10-100K MRR ranges in the healthcare, lifestyle, and e-learning industries.
  • Trained, hired, and scaled to an in-house team of 10 writers, 1 editor, and 1 graphic designer. Fully remote. No time tracking.
writrly website

Unblend

Mental health SaaS

  • Led the requirements drafting to shape the MVP based on subject matter expert interviews and market research
  • Identified criteria for prioritization and differentiation to meet the objective of incentivizing users to demo the app
  • Proactively engaged with the niche’s Reddit and Facebook communities to encourage trust within the community; became the go-to expert for the end-user
unblend webapp
earth

CURRENT TIMEZONE: GMT +8

SINGAPORE, HONGKONG, MANILA TIMEZONES

Not in the same time zone? No problem.

I’ve worked asynchronously with project owners, entrepreneurs, developers, SEOs, and designers in the AEST, CEST, and EST timezones. I have hired, trained, and scaled to a team of 10+ remotely and without time tracking tools. Here’s a sample of how I communicate.

Tools I use for remote-friendly, async collaboration

tools I use

PORTFOLIO & PROJECTS

Featured Projects

Writrly card

B2B | CONTENT MARKETING

Adopted a SaaS pricing structure to content marketing - leading to $20k MRR. Refined the brand messaging based on 1:1 customer interviews and developed multiple content and design-based touchpoints.

BRAND IDENTITY

POSITIONING & MESSAGING

SALES-ENABLEMENT

THOUGHT LEADERSHIP

unblend card

B2C | SAAS

Developed an MVP for a mental health app based on market research within the niche’s Reddit & Facebook communities. Identified MVP priorities as the go-to expert on the end-user.

PRODUCT MARKETING

POSITIONING & MESSAGING

MARKET RESEARCH

CONTENT STRATEGY

What can I help you with...

For Early-stage startups

Where you are:

  • New to the market. Potentially unclear or vague messaging because the product-market fit isn't 100% yet
  • Undeveloped to non-existent content library. No clear compass for where to invest your content in
  • Little to no presence aside from the funding announcement (congrats, btw). Potential of a community and engaged users not fully fleshed out yet

How I can help:

  • Interface directly with both unpaid and paid users to understand what they resonate with in the product (or not). Develop messaging and campaigns to target more problem-aware customers
  • Define content priorities based on a) what users need to enable them to use the product; b) gaps in information from competitors; c) feedback from existing users. Develop FAQ, tech documentation, how-tos, tutorials, and content to support the user journey
  • Participate in established communitieswhere users hangout. Identify key persons of interest for possible engagements and partnerships. Collaborate with team’s execs and leaders in developing podcasts, reels, and similar content
For established organizations

Where you are:

  • Evolving product with many features. Website is potentially misrepresenting the value of the product with unclear messaging and messy content UX
  • Multiple content opportunities coming in from partnerships, expansions, and growth
  • A growing user base with possibly redundant requests and support tickets.

How I can help:

  • Build a robust information architecture to consolidate pages and articles into a solid user journey. Unify messaging across touchpoints and platforms to ensure a smooth user journey
  • Help leadership prioritize content opportunities, measured against business objectives. Scale the content team where possible and develop platform-specific content guidelines for improved organic growth
  • Collaborate with product and sales teams to identify key problems. Measure content performance against onboarding, retention, and conversion metrics and continually refine content to improve in-app and general user experience.

Key thoughts and learnings

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It’s not SEO VS brand building. SEO’d articles aren’t inherently bland. SEO is just a distribution channel. Good content = functional blog UX, specific information from a subject matter expert, understanding reader content.

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Build everything around your users. You are never in a position where you “don’t have data”. Existing communities on Facebook, Reddit, and Twitter can be pretty telling of what users want — if you just listen.

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How a content is distributed should be specific to the user base’s preferences. Developers are likelier to appreciate written self-help docs while non-techy business owners would typically prefer a video tutorial.

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When doing keyword research, search volume alone isn’t the end-all-and-be-all of market demand. To get the full picture, join conversations that are happening within those communities through Slack groups, Twitter circles, and Facebook groups.

FAQ

Frequently Asked Questions

Do you use AI in your content production? What are your thoughts on AI?

About 99% of the projects I mentioned here were completed before GPT hit mainstream. Majority of the articles here have been created by myself or writers who I vetted, hired, and trained during my time at Writrly.

The only project so far that I’ve worked on that included AI-generated content would be Unblend. Working with AI is basically like working with an already-trained writer in that it has a pretty good understanding of what you want, given that your prompts are specific enough.

AI does the “boring” parts of content creation. In a standard piece of content, for instance, not all of the information is new or revolutionary. I use AI to create a foundation of common understanding between myself and the user: writing the introduction, establishing definitions, setting the context.

It frees up resources so that I can focus on what actually makes content valuable: talking to human subject matter experts and introducing nuanced, actionable, and unique perspectives into the content.

Why would I hire you over someone who has actual experience working in startups?

My experience of content and design has always been in the greater context of revenue and building authority and trust.

In my experience as a founder, I’ve had to ideate, execute, measure, and iterate on tight resources. We didn’t have funding; Writrly was completely bootstrapped and Consecrea was set up because of Writrly’s revenue.

Understanding where and when to scale was really important in keeping both businesses afloat.

I have always been involved in every touchpoint in the customer’s journey - vetting them as leads, creating automatic email sequences to “warm them up”, getting on calls to understand what they were looking for, creating sample articles to convert them.

Why are you looking for startup experience as opposed to starting another one?

As the founder, the “final say” pretty much depended on me. I felt that I had an unending amount of blindspots because I didn’t have project owners dedicated to product, development, or customer service. That meant not really having access to actionable, experienced feedback that could improve what I was doing.

Instead, I’ve had to learn those things from scratch and test things. And that’s not to say that I don’t value independent learning, but having access to an experienced team can really push a project from good to great.

I wanna fill in the gaps in my understanding and experience cross-functional collaboration in the same setting, but with actual experts, not me in another hat.

You don’t have experience in our industry - how can I be confident in hiring you?

When people ask me which industry I specialize in, I say that I specialize in good writing.

Cheesy, right? But it does reflect my experience as a full-stack content marketer:

  • I’ve written reviews for Masterclass courses, stepping in the shoes of someone who might enjoy those topics
  • I’ve written highly-technical articles for doctors and derms, without a medical degree

To me specialization is all about making sure you embody what the end-user wants: knowing their language, speaking their jargon, understanding the stories they tell themselves and each other.

And that is transferable in any industry.